Improved Natural Language Processing will Bring Voice HMI to New Levels
New types of Human-Machine Interface (HMI) provide opportunities for hardware and software differentiation as well as improvements in overall user experience. A recent report from the User Experience Strategies (UXS) service at Strategy Analytics “UXS Technology Planning Report: Human Machine Interface: Moving Towards the Invisible Experience,” investigating the needs, behaviors and expectations of consumers regarding HMI, has found that voice and gesture HMI will help to support more contextually aware artificial intelligence (AI) as this technology continues to evolve.
Key report findings:
- There is no one ideal HMI across all devices and platforms. The focus needs to be on specific use cases and context rather than a one-size-fits-all approach
- Natural language voice control is the HMI which offers most potential for competitive advantage. With continued advances in AI coupled with the Internet of Things (IoT), natural voice is the most humanlike way to interact with machines and allows for hands free accessibility
- Gestures will also support voice control as this can make existing smart devices even smarter by knowing what a user is pointing to or referencing when using voice
Christopher Dodge, Associate Director and report author, commented, “As new devices and capabilities emerge, so do new HMI technologies such as thought control, emotion control, wearable bio control and eye tracking; these are in addition to more ‘well known’ technologies such as touchscreens, voice and gesture control. However, new HMIs must be useful, usable and compelling, with limited barriers to implementation. Training and data privacy are still at the forefront of consumer’s minds and so complete transparency is required to remedy user concerns.”
Added Chris Schreiner, Director of Syndicated Research, UXIP, “Improvements in natural language processing will bring voice as an HMI to new levels. Advanced voice will also be supported by camera-based gesture control which will allow the user to be even more hands free and speak more naturally. Being able to reference inanimate objects by look or gesture for example, will simplify and excel the voice experience.”
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About User Experience Strategies (UXS)
Analyzing UX innovation opportunities in wireless, smart home, and other emerging technologies, UXS forms part of the User Experience Innovation Practice (UXIP) at Strategy Analytics. Focusing on user behaviors, motivations and interests across multiple consumer verticals, UXIP helps clients meet consumer needs, develop usable solutions and deliver compelling user experiences through both syndicated and proprietary research capabilities. With our extensive expertise in large-scale survey work, in-depth interviews, focus groups and observational sessions, UXIP’s research methodologies allow strategic user-centric analysis on the potential for new technologies. Providing actionable insight, go-to-market strategies and business recommendations, UXIP is a leading supplier of consumer knowledge to the technology industry. Click here for more information.